CenturyLink is best known for its nearly perfect internet, phone, and TV services. All of its services are not only fast and safe but they are pocket-friendly as well. Though the landline phone service of CenturyLink is not as good as the internet service. Phone not ringing, absence of dial tone, noise, and problem in hearing a voice; such problems are quite frequent. To fix such and many other problems related to CenturyLink landline phones, you either can contact the CenturyLink customer service or read this helping post and educate yourself about how to fix CenturyLink landline phone not working error.
CenturyLink phone not working problem can be caused by a range of factors, which make it a challenge to pinpoint the exact cause for the phone not working issue. However, there are some troubleshooting steps you can try to fix the problem on your own. The aim of this post is to help you understand all those steps. So, let’s get started:
Is your CenturyLink phone not ringing? Try these steps
If People tell you that when they call on your landline phone number, they listen to rings, recorded messages, or fax tone but nobody picks up the call but on your side, your phone doesn’t ring then it is the clear indication of having something wrong in your CenturyLink phone line. Since there are a number of things that can cause this error, you should check each possibility as mentioned below:
Check the mode
So, as a first step, make sure that the ringing mode is enabled on your phone. Let’s not forget that the CenturyLink landlines phone comes with a ring and silent mode for a better user experience. Enabling silent mode means whenever someone calls you, your phone will not ring up. So, consider checking it and changing the mode if required.
Exhausted phone batteries
The next important step is to check the phone batteries. Be informed that some CenturyLink landlines phone models run on batteries. And like all other batteries, they also expire when they reach up to their expiry limit. In such a case, your CenturyLink phone might get dead or stop ringing at all. Therefore, check and change the batteries if required.
Fault in phone device
Take one thing on a serious note CenturyLink offers both – landline phone devices and Pure Broadband service. If you are a subscriber to only Pure Broadband and using a phone device from other brands then might be possible the problem is in the phone device not in the CenturyLink connection. If so, contacting the manufacturer of your phone device can really be helpful.
First suspending the service temporarily and then wondering why my CenturyLink phone is not working is quite a normal but silly mistake that anyone can make. The same thing you might have done but you have not realized it. If you have come back from a long vacation and found your landline phone not working then make sure you have not asked CenturyLink customer service to disable the services until you come back from the vacation. If you have not requested the suspension of services then consult with your family members as someone from them might do so. In such a case, you will require to contact the customer service and have the services resumed.
Closed CenturyLink account
Closed CenturyLink account due to not complying with the terms of services can be another reason for the landline phone not working on CenturyLink. Always remember that paying bills on time is very important. Long-standing bills and payments might result in the end of the services. So, avoid being late on paying your phone bills. If your account has closed due to pending bills then first clear all of them and your CenturyLink phone services will resume.
Bad weather conditions
Bad weather conditions can adversely affect human life. Even the digital services, including the landline phone lines, are not free from the harmful effects of heavy rain, flood, storm, and massive snowfall. If the weather condition is bad where you live then you are left with no option but to wait until the weather is normal. In most such cases, CenturyLink takes suo-motu action and sends its technicians to repair the damaged lines if there are any. However, it is recommendable to report the breakdown from your side. To do this, you can navigate through the CenturyLink official website and report the problem of landlines not working.