Established in 1995, eBay Inc. is one among many online e-commerce platforms. eBay is such a reputable platform that today it has more than 170 million active users. This US based multinational e-commerce company offers best-in-class online selling and purchasing services. Whether you need to buy electronics appliances, wearable products, furniture, cars, collectibles and more, eBay handles perfectly a broad range of needs for consumers perfectly. As being a quality service provider for decades, in a short period of time, eBay has become the first choice whenever it comes to selling and buying products between business to business or business to consumers. The success mantra of eBay lays in the convenient eBay refund policy. In fact, not only the eBay refund process is quite simple but also a return policy is pretty user-friendly.
When you can expect refund on eBay
Undoubtedly, eBay completes the most of the sale & purchase orders successfully with ease of mind. But, despite putting all the best efforts, once in a while, some problems emerge. More specifically, issues like the delivery of the damaged product or receiving a faulty electronic item is quite a familiar problem. One more rare but disgusting truth is that some users have reported that they have never received the product they order on eBay. So, it is a clear case of fraud that might happen with any buyer on eBay. Therefore, to overcome such issues and keep intact the customers’ satisfaction, eBay has put an easy but effective refund policy in place.
So, the idea here is to learn about what best you can do to get a refund from eBay if you are not satisfied with the delivered product. Even if you have not ever got a poor quality product or service from eBay, you must read this post. Why? Because in future, you also might fall victim to any fraud seller on eBay. And then the first question you would ask yourself would be- How to get an instant eBay refund?
To understand the eBay refund policy, you must first have a closer look at the money back guarantee program on eBay. As we always do. Let’s put the first thing first.
As the name suggests, eBay Money Back Guarantee is a promise to get a refund from eBay. Sound good! Right? But, the million-dollar is - Does eBay money back guarantee scheme always work? The answer is- No. It does not work all the time. Let me clear right here below when you can get back your money from eBay under this money back guarantee scheme.
If you don't receive an item at all, you will get your refund.
If you receive a different product from the seller on eBay you will be eligible for full refund.
In case of getting a damaged or broken piece then also customers get back a complete amount of money.
What is not covered by eBay money back guarantee?
Before you reach to any conclusion about eBay money back guarantee, allow me to put forward some more truths about it. Whether you like it or not, but the truth is, there are a few circumstances when sellers on eBay or eBay itself might deny you full as well as partial refund. These are some possible circumstances when you might not get a refund on eBay.
Money back guarantee scheme might not work for you if you made payment to the seller through cash, bank to bank transfer, or money order.
In case if you have damaged the product after or at the time of delivery.
eBay denies refund when buyers arrange pick up on their own.
If the item was not collected by or behalf of the real buyer.
Some of the purchases such as vehicles, real estate, website & business for sale, digital content, classified ads, and intangible products don't fall into the ambit of eBay money back guarantee.
How do I return a product on eBay and get a refund from eBay?
Returning an item to get a refund from eBay is the first step to take. However, the process to arrange a pick up for return is quite simple on eBay. But, there are a few things that you must bear in mind while sending items back to the seller on eBay. For successful return and refund, make sure the packing of the product such as box, bags, and tags are not badly damaged. Also, make sure the accessories, if you have received the product, are fresh & in good state. Last but not the least, don't forget to return the manuals, certificates, and warranty cards that came with an item.
If you meet all above mentioned requirement, you can follow the below mentioned steps to request a return on eBay:
Login to your eBay account either on app or site.
Now select the menu button and then from the drop down menu select "My eBay Purchase History".
Further, select the item that you want to return and get a refund from eBay.
Now, you have to choose the reason for returning an item.
On the next screen, you will find the anticipated refund amount. It either might be a partial or full refund.
Now, automatically, the seller who sold the product to you will be notified immediately.
Soon you will get a return shipping label if the seller accepts your refund request.
Now pack the item properly and also attach the shipping label.
In just 2-3 days, the delivery boy will come to you and pick the parcel.
Then, you can track the status of your return by getting into "My eBay Purchase History" on site or app.
Once the return process is completed, you will get a refund from the seller or eBay directly to your account.
The question of refund comes into the picture only after buyers return the item in the same condition as they received it. After a proper check up of the product if the seller accepts your refund request, you might get a refund within 6 working days. However, also remember that eBay refund time largely depends upon the payment method such mentioned below:
Sellers might take 3-5 working days to process the PayPal refund.
A refund to credit card might take up to 30 days (maximum)
Debit card refund process may take up to 5 days.
How to check the status of your refund request on eBay?
Simply just login to your eBay account and further navigate to your purchase history. Then, select your order that you have returned successfully. On the next screen, you will find out the status of your refund request. In case if it has not been more than 3 days since you opened the request, you should allow some more time to the seller to process the refund.
What to do if the seller refuses to give your refund on eBay?
By any matter of chance if your refund request has been rejected by the seller on eBay, you can do one thing. In such a case, contacting the eBay customer service is the best thing that you can do with yourself. Exactly, what you have to do is just ask eBay for help. Gladly, whenever it comes to help consumers, eBay jumps into action very quickly and is always ready to go to great lengths to ensure the best experience for buyers. These are the steps to dispute a return or eBay refund:
Sign in to your eBay account.
Get into your purchase history.
Further, select "Go to your open requests".
Select the disputable order from your recent orders.
Then choose "Take action"
Finally, pick up "Ask eBay to Step in".
Now, it might take 48 hours for eBay to respond to fix your concern.
This section is for sellers on eBay. In case, if you agree to send a full refund to the buyer, you can follow the below mentioned steps. But, before that make sure you have received the product from the buyer in the same condition as you have delivered. And also remember one more thing. Once you process the refund to the consumer and later find an item broken, eBay will not compensate you. Learn here how to send full refund on eBay:
Login to your seller account on eBay.
Navigate to the return dashboard.
Then, get into the view return details.
Check all the details and understand the full case.
If everything looks fine, select the "give a full refund" and proceed.
Finally, as being a seller, hit the "refund the buyer" tab.
Important Note: In case if you have to process the half refund to the buyer, select the option of "offer a partial refund". The next step is to enter the amount that you want to send to the customer. Eventually, click on the "Send" button to process the partial eBay refund.
In short, we can say, eBay refund procedure is quite simple if the product is damaged, broken, or faulty. Also, full refund is for sure, under eBay money back guarantee if you have got the delivery of the wrong product. Don't forget what I have told you. You always can ask eBay to step in if the seller has denied your refund. For more information and any kind of assistance, feel free to get in touch with us.