Apart from the fast payments, PayPal is also known for buying and selling products. And when any kind of conflict arises, PayPal lets the buyers get refund from sellers.PayPal refund policy is quite convenient from the point of sellers and buyers. That's the reason why PayPal has been successful to grow as a prominent e-commerce site. It can be a good idea to be a seller on PayPal to boost your business. But first, you must learn how to refund a payment on PayPal?
However, refunding a PayPal payment is quite simple. In just a few simple clicks you can return money to the buyers. The best part of being a seller on PayPal is the fact that PayPal has put in place the best seller protection policy. Note that PayPal seller protection policy covers the seller from a broad range of issues such as unfair claim of refunds, chargebacks, and any loss might result from unauthorized purchases or item. In order to get covered with PayPal seller protection, there are a few number of requirements that you need to meet first. You will get an overview of those requirements in this post as well but first check out when a seller can refund a payment on PayPal.
When can a seller refund a payment on PayPal?
Quality is the single most important factor for every business. The same is true for shopping as well. Whenever any product with poor quality is delivered to the buyers, customers ask for a refund. As being a customer oriented company, PayPal gives the utmost importance to quality services and products. Selling damaged, scratched, and fake products are seriously prohibited on PayPal. Also, the delay in delivery or failing to deliver a product at the doorstep of the buyer can spoil your image as a seller on PayPal.
If a seller has received money from the buyer, he needs to refund the payment in the three cases mentioned below. Take it on a serious note that buyers can request for refund within the 180 days from the date of transaction and the seller needs to react in response to every refund request.
Sent a broken or malfunctioned product.
Huge delay in the delivery time or never sent the ordered item.
Delivered a wrong or different item.
How do I issue a refund on PayPal?
Any seller can issue a full or partial refund on PayPal with ease of mind. And once you refund the money, PayPal automatically further processes the payment to the same source of payment used at the time of placing the order. These are the steps to follow on PayPal site:
Login to your PayPal account.
From the option bar available at the home screen, select Activity.
Now scroll down and up to find and select the payment that you want to refund.
The next screen will open up showing you the details about the payment.
Under the purchase details section just below the bifurcation of the payment, you will find the tab for "Refund this payment" button. Select it to refund PayPal payment.
Here comes a very important step as you need to enter the amount that you want to return to the buyer.
If you have any doubt, you can get into the "Fee refund policy" section.
If everything looks fine, click the "Issue Refund" button.
How to issue partial refund on PayPal?
To refund a partial payment on PayPal, all you need is just enter the partial amount in the total refund amount section. And then finally, click issue refund. Rest of the steps for issuing partial refund are the same as mentioned above. In case full refund is the only option but you need to send a partial refund then you can initiate a new payment through the send and request page.
There is one more important point to bear in mind. If there is no money in your PayPal seller account and no payment in the pipeline then PayPal will deduct the refund amount from your linked bank account.
Eligibility requirements for PayPal seller protection policy
Your seller account must be in good standing.
Whenever required you will have to complete all the paper works.
You need to do business in accordance with applicable terms and conditions of PayPal.
Need to pay a standard transaction fee.
You must comply with all technical integration requirements.
When asked, you need to show the evidence of the delivery of the product on the same address given by the buyers. For more information go this PayPal help page about PayPal seller protection.
That was all about how to refund a payment on PayPal. We are sure all the information mentioned above will come to a great help for all PayPal sellers. If you have any question in your mind or need any kind of assistance, you cancontact us and get a quick answer.