Are you a new subscriber to CenturyLink internet service? Getting poor internet service? Frustrated? Overwhelmed? Don’t know how to cancel and return a CenturyLink modem? If yes then look no further. Our CenturyLink customer service is available for your satisfaction. Solutions to all small and big problems are all available at the fingertips. But, in case you have decided to cancel the CenturyLink internet service within the first 30 days of the subscription then you need to return the modem. Yes, you definitely can return the brand new modem to CenturyLink and get a refund. In order to ensure you get a refund on time, you need to meet the returning guidelines as set by the CenturyLink company.
To be very clear, when people say “How do I return my CenturyLink modem,” they usually mean “How to cancel CenturyLink service”. And how to get a refund from CenturyLink. In the content below, we are going to discuss both scenarios. So, let’s get started without any further ado:
Things to consider before returning your CenturyLink modem
First thing first – who can return the modem to CenturyLink and get a refund. The option of returning a modem is not available for all users. Only those users who have recently subscribed to CenturyLink can return their modem. Before returning the Centurylink equipment or modem they need to request service cancellation online. After applying for cancellation online, they need to send back the modem to the CenturyLink office address within 30 days. If your modem is found intact and in working condition then you can expect an eligible refund. Otherwise, you might have to bear the cost of the modem.
CenturyLink can consider replacing your modem if there is a fault in your modem or send a technician to check the problem in connection with poor internet connectivity. CenturyLink provides free troubleshooting service at home.
You need to ensure a number of things if you have finally decided to return the CenturyLink modem. By a number of things I mean, you need to pack your modem carefully in the box and ship it with CenturyLink return label fixed over the box. Most importantly, you need to return the modem/routers along with all the cables, cords, and all wireless accessories that you have received from CenturyLink. All items should be in good working condition. Find more information in the section below.
If you have ever received a package from Amazon or eBay or from any other e-commerce site, you must know how carefully they send the products. In the same way, you need to pack the CenturyLink modem/router. There is one more important thing to bear in mind. And that is the CenturyLink return label. Make sure you fix the returning label on the outer side of the box. This label helps the package to reach the right address on time.
So, the million-dollar question is – how to get a returning label from CenturyLink for your modem? Well, you need to first request a return on the official site of CenturyLink. Upon placing a successful returning request, you will receive a label that you need to print out and paste on the outer side of the box. Not an issue if you don’t have a printer. In response to the return request submission, you can get a QR code. You can show that QR code to the clerk available at the UPS store. The clerk will scan the code and take the print of the label with ease of mind.
Packaging and shipping instructions for CenturyLink modem returning
The courier companies how badly handle the parcels while delivering them is quite a well-known truth. Product damage during transportation is the sad reality of most courier companies. And let’s not forget the CenturyLink modem returning policy. All accessories must be intact, neat, clean, and damage-free. Hence, it is important to wrap and pack the CenturyLink equipment in the right box. These are steps to follow:
First, select the right spacious box wherein the CenturyLink products can fit easily.
Now wrap each product carefully.
Put soft and cushioning material to ensure the protection of the product from sudden jerks and bumps.
Now close the box with the best quality tape from all sides.
After that paste the CenturyLink returning label in the front outer side of the box.
Now, finally, drop the box at any authorized UPS shipping store and comply with them.
Upon successful delivery of the modem and verification, CenturyLink will process the refund to the eligible consumers within 5-10 days after receiving the modem.