Convenient and user friendly refund policy is essential for any business. Especially, when it comes to buying anything from e-commerce sites or transferring money online, people first prefer to check out refund policies. Established in 1998 as a money transfer service, PayPal has become a leading e-commerce player. The prominence of the PayPal you can gauge from the fact that it has more than 286 million users. But still, many users don't know how to get refund on PayPal. In recent years, PayPal has earned a ton of appreciation at the global level for its fast, safe, and reliable payment and shopping services. On the contrary to it, the cases of payment failure, delay in the delivery, and arrival of the damaged products are on rise. Amid all these, it becomes very important to know about the working principle of PayPal refund.
Introduction to PayPal Refund policy
You, like me, might not have found anything wrong with PayPal. At first glance, everything looks fine with PayPal. It really sends money instantly and offers a broad range of services. In short, we can say that PayPal handles most of the payments perfectly but the refund part of PayPal is not that good. And there are many reasons to think so.
To help you understand the refund policy of PayPal, I am dividing the PayPal refund policy in two parts: refund in payment failure and refund from seller. Let's get over it in detail in the below section.
How does a refund work on PayPal if payment is pending or failed?
However, the event of payment failure on PayPal is quite rare but is not deniable. If your current payment is in pending status, worry not. Gladly, you can cancel the pending or under progress payments on PayPal with ease of mind. Even if the payment has failed and the amount from your account has been deducted then also you don't need to be upset. Why? Because according to the PayPal refund policy, in such cases refund is automatically processed within 30 days if payment is made through debit or credit card.
Take it on a serious note that a refund on PayPal is always sent to the same source of payment that was used to make payment. For example, if the amount has been charged from your credit card, you will get a refund on your credit card only. Similarly, you will receive a refund on your debit card, if it was used for payment.
Be informed that whenever you find that your PayPal payment is pending or under progress, you can cancel it immediately. Frankly speaking, canceling such payments is the most logical thing that one can do. Do as follows in this post-How to cancel PayPal payments that is not completed?
How to get a refund from a seller on PayPal if not satisfied with the product?
Undoubtedly, for many of you the shopping experience with PayPal must have been fantastic. I bet, some of you might not have been lucky enough. Especially those buyers who have got the delivery of the product with huge delay or received a damaged item, they definitely will be desperate to get a PayPal refund. So, here is what PayPal says about refund in such cases.
According to the refund policy of PayPal, users can directly contact the sellers and request a refund. Whether you have received a faulty item, broken piece, or a different item, you always can directly complain to the sellers. If the seller doesn't listen to you or act unfairly then you can take help from PayPal by raising a dispute atPayPal resolution center.
These are steps to follow to contact the seller for refund:
Login to your PayPal account.
From the home screen, select the activity tab.
Now from the drop down menu, select the concerning transaction that you made to buy the product.
The next screen of transaction details will open up and all of the seller's details including name, email, and phone number will come to your view.
Finally, choose any source of communication and request for refund.
Important note: Whether you get a refund or not from the seller on PayPal largely depends upon the discretion of the seller. If after proper probing, the seller denies the refund, PayPal will not do anything. This is the prime reason to think the PayPal refund procedure is not convenient.
How to get a refund on PayPal if scammed?
In terms of security, PayPal is superb. As it has the best security features in place, you can be sure about the safety of all your payments until you make a mistake. Let me explain it more. Nowadays, a broad range of scams are happening around. These scams are so tempting that many users got convinced and they shared their PayPal password or OTP with strangers. As a result, they end with losing everything they have in their bank account. In such a case, whether you get a refund or not, is uncertain on PayPal. But, PayPal does want the victim to report such issues. If you also have been scammed on PayPal and now want back your lost money, follow these steps:
Now login to your account with your id and password.
Then, select the "Report a Problem" option.
From the list of your recent payments, select the unwanted transaction.
Now describe your concern and select the reason for dispute.
Finally, submit the dispute and wait to hear back.
What is PayPal refund time limit?
How long does it take PayPal to refund? It might be your next question. Here is the quick answer. Note that in the event of getting a refund from the seller then the refund time of PayPal is uncertain. Time of refund largely depends upon the seller's decision. Once the seller approves the refund, PayPal might take 5-6 days to process the refund.
In case, you have cancelled a payment that was made using a debit or credit card, PayPal might take 30 days to process the refund. On the other hand, if you made the payment using your bank account, PayPal refund time is quite short- 3 to 4 days.
PayPal refund is not showing up? Where is my refund?
If you have got the confirmation for a successful refund from PayPal then you need to check the same source of payment that was used to make payment. If you have used your credit card then check your credit card statement. Similarly, check your debit card statement if it was the original source of payment. Sometimes, users receive the refund to their PayPal account balance. If you are checking the appropriate account but still your refund is not showing, you cancontact us to track the payment.